Shipping Policy
Processing Time
All BLOOMCORE candles are hand-poured to order. Please allow 3–5 business days for your order to be processed before it ships. During high-demand periods (holidays, new collection launches), processing may take longer — we'll note any delays on our homepage or in your order confirmation.
Where We Ship
We currently ship within the United States. We do not currently offer international shipping, but are working to expand.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number.
Candle Shipping Safety
Because candles are sensitive to heat, we recommend ordering during cooler months or selecting expedited shipping during summer to minimize the risk of melting or warping in transit. Blaq Rose Designs is not responsible for damage caused by extreme weather conditions in transit, but please contact us at blaqrosedesigns@gmail.com if your candle arrives damaged — we'll make it right.
Lost or Delayed Packages
Once a package leaves our hands and is scanned by the carrier, we are not liable for delays caused by the shipping carrier. If your tracking shows an issue (lost, stuck, or significantly delayed), contact us at blaqrosedesign@gmail.com and we'll help you file a claim or work toward a resolution.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you catch an error, email us immediately at blaqrosedesigns@gmail.com — we'll do our best to correct it before the order ships.