SHIPPING POLICY

PROCESSING TIMES

Our candles are hand-poured in small batches. Please allow 3–5 business days for your order to be processed before it ships. During high-demand periods (holidays, new collection launches), processing may take longer — we'll note any delays on our homepage or in your order confirmation.

WHERE WE SHIP

We currently ship within the United States.  We do not currently offer international shipping, but are working to expand.​

ORDER TRACKING

Once your order ships, you'll receive a confirmation email with a tracking number.

CANDLE SHIPPING SAFETY

Because candles are sensitive to heat, we recommend ordering during cooler months or selecting expedited shipping during summer to minimize the risk of melting or warping in transit. We are not responsible for damage caused by extreme weather conditions in transit, but please contact us at blaqrosedesigns@gmail.com if your candle arrives damaged — we'll make it right.

LOST OR DELAYED PACKAGES

Once a package is scanned by the carrier, delays are out of our hands. If your tracking shows a problem (lost, stuck, or way overdue), email us and we'll help you file a claim or find a solution.

INCORRECT ADDRESS

Please double-check your address at checkout. We can't be responsible for orders sent to an incorrect address you entered. If you catch a mistake, email us right away and we'll try to fix it before your order ships.