REFUND
POLICY
ALL SALES ARE FINAL
Every Blaq Rose candle is hand-poured in small batches, made with intention and made just for you. Because of that, all sales are final.
We can't accept returns or exchanges for change of mind, scent preference, or unopened items.
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The one exception? If something arrives damaged, defective, or incorrect, we'll make it right.
DAMAGED OR DEFECTIVE ITEMS
If your candle shows up damaged, defective, or not what you ordered, we're so sorry.
Email us within 5 days of delivery at blaqrosedesigns@gmail.com with your order number and a photo of the issue. Once we've taken a look, you choose: a full refund to your original payment method, or a replacement candle on us.
REFUNDS
Refunds are available for damaged, defective, or incorrect items only.
Once your claim is approved, we'll confirm by email, and if you choose a refund, it will land back in your original payment method within 5-10 business days.
CANCELLATION
Orders may be cancelled for a full refund within 24 hours of purchase, as long as the candle has not yet entered production. After that window, your order is in process and cannot be cancelled.