Refund Policy
Unused, Unopened Items
We accept returns on **unused, unopened candles** within **14 days** of delivery. To be eligible:
- The candle must be in its original packaging, unburned, and unused
- You must contact us at blaqrosedesigns@gmail.com to request a return authorization before shipping anything back
- Return shipping costs are the responsibility of the customer unless the return is due to our error
Damaged or Defective Items
If your candle arrives damaged, defective, or incorrect, contact us within 7 days of delivery at blaqrosedesigns@gmail.com with your order number and a photo of the issue. We will offer a replacement or full refund, including shipping costs, at no charge to you.
Final Sale Items
- Used or burned candles
- Sale or clearance items
- Custom or personalized orders
These items are not eligible for return or refund.
Refunds
Once your return is received and inspected, we'll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Exchanges
If you'd like a different scent, the fastest option is to request a return for store credit and place a new order. Contact us at blaqrosedesigns@gmail.com to set this up.
Cancellations
Orders may be cancelled for a full refund within 24 hours of purchase, as long as the candle has not yet entered production. After that window, your order is in process and cannot be cancelled.